Retailer of the Year Awards
Domestic & General has announced the winners of the annual 2016 Retailer of the Year Awards. Each year, the industry gathers to celebrate the UK’s best electrical retailers according to consumers.
How is it judged?
Over 250,000 customers are surveyed throughout the year following an electrical purchase like a TV or washing machine. The survey – sponsored and administered by leading appliance care provider Domestic & General – is designed to reward the very best customer service within the UK’s independent electrical retail industry. It’s now been running for 17 years and is the UK’s biggest consumer survey of its kind.
This year over 1,000 high street shops and online retailers were rated on key areas including store presentation, product information and customer service. Awards are presented to the retailers with the highest scores across three categories: independent, multi-site and online.
Who were the winners?
This year’s Independent Retailer of the Year winner was Gillmans based in Gloucester. Stellisons scooped the mulit-site award with the service provided across their eight stores in Kent, Suffolk and Essex.
Finally, Hughes Electrical online were the well-deserved winners of the Online category. Hughes Ecommerce Director Simon Cox said: “Hughes are delighted to receive the prestigious Online Retailer of the Year Award. It makes the hard work worthwhile when our customers vote for us.”
The awards were presented by Kam Kandola, Sales Director at Domestic & General, at a ceremony in Tower Bridge. He said: “Domestic & General is proud to recognise the hard work and commitment that is demonstrated by the winners of the Retailer of the Year Awards, especially during such challenging times with market forces dictating the way they operate.
“Domestic & General has supported retailers for many years, endeavouring to support them with post sale products that can add revenue and drive customer satisfaction. This will continue into the future as we move to a market where customers expect choice and flexibility from their protection plan.”
Congratulations to the winners, as well as to all the retailers who took part in the survey this year.